privacy policy
Your Privacy at The Cumberland Arms
We like to keep things simple. Here’s how we handle your information when you use our website.
who we are
We are The Cumberland Arms, James Place Street, Byker, Newcastle NE6 1LD; Telephone number 0191 265 6151, Email address info@thecumberlandarms.co.uk
For the purposes of processing your personal data we are the Controller.
data protection officer
We take the protection of your data very seriously. The Data Protection Officer is your first point of contact for any matters regarding your personal data we process. They can be contacted on 0191 265 6151, their email address is info@thecumberlandarms.co.uk and their postal address is as given above.
what we collect
The only personal details we get from you are the ones you choose to give us when you fill in our contact form — that’s your name, your email address, and whatever you write in your message.
If you attend our premises your image may be recorded on our CCTV.
what we do with it
We’ll only use your details to reply to your message — for example, if you’re asking about hiring the venue, booking a room, or checking event details.
We only share your personal data with your explicit consent, or when the police have requested to view it (in the case of CCTV recordings).
Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.
retaining your personal data
We only hold your personal data while we are in communication, once that has ended records can be kept for up to 24 months and then deleted.
Our CCTV recordings are kept for 31 days.
your choice
If you ever want us to delete your message or the details you’ve sent us, just let us know through the contact form or using the details given above.
what we don’t do
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We don’t send you marketing emails.
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We don’t pass your details on to anyone else (unless the law says we have to).
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We don’t keep your information longer than we need to reply to you.
cookies
Our website doesn’t use cookies or any tracking tools.
questions or complaints
If you have any questions about this policy or how we handle your information, drop us a line via our Contact page.
Contact the Information Commissioner’s Office (ICO) via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.